Updated October 14, 2026
Find out why
If PayPal limits your account, it sends you an email with the reason. [1]
In most cases PayPal’s customer service cannot remove a limitation over the phone. [2]
Open PayPal yourself (type the address, do not follow links in messages) and look for the steps it asks you to complete. Emails that ask for your password or a code are not from PayPal.
Documents
A document you upload must show all 4 corners of the page. [3]
You need to resolve the issues on your account before PayPal can remove the limitation. [4]
How long it takes
Once you have completed the required steps, PayPal’s review usually takes 3 business days. How long a limitation lasts depends on the complexity of the case. [5] [6]
We cannot remove a hold, unlock an account or speed up a payment, and we have no access to any provider’s systems. We will never ask for your password, a verification code or your card number.
Paragraphs without a source number are our own explanation or advice, not a statement by the provider.
This is general information, not financial, legal or tax advice. Providers change their terms; check the linked official page before you act.
Sources
- PayPal AE Help: Why is my PayPal account limited?, Last checked October 14, 2026
- PayPal AE Help: Why is my PayPal account limited?, Last checked October 14, 2026
- PayPal AE Help: What kind of documentation can I provide to remove my account limitation?, Last checked October 14, 2026
- PayPal AE: User Agreement, Last checked October 14, 2026
- PayPal AE Help: How long will it take to lift my PayPal account limitation?, Last checked October 14, 2026
- PayPal AE Help: How do I remove a limitation from my account?, Last checked October 14, 2026